Foxon Sdn Bhd is looking for new potential candidates to fill in for Digital Customer Service position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
This individual will act as a liaison, provide product information and resolve any emerging problem that our customer might face with accuracy and efficiency.
- Manage all enquiry from customers through Social Media platform (Instagram, FB, TikTok and etc.) and MarketPlace Platform (Lazada, Shopee, Website etc.).
- Join live posts to answer all enquiry mentions in the live such as FB Live, Shopee Live, Instagram Live and others.
- Respond to customer emails and WhatsApp where necessary.
- Assist client on order on-line
- Divert customer enquiry to respective department when necessary.
- Patiently listen to customer inquiry or problems.
- Deliver polite and accurate responses to customers in a timely manner.
- Foster and build relationships with customers.
- Follow company procedures, guidelines and policies set.
- Other duties from Marketing Director
- Be passionate about the products you deal in and be the forefront of all the latest technology/specifications
- SPM/STPM/Diploma or Degree holder in any field of studies
- Fresh graduate is welcome to apply
- Excellent communication skills in English/Bahasa Melayu or Mandarin
- Relevant experience in Contact/ Call Centre or Customer Service environment is a plus but not a must
- Passionate in delivering excellent customer service experience
- Excellent leadership, communication and negotiation skills
- Structured thought process with great sense of urgency
- Able to work independently with minimal supervision
- Confidence to work in a virtual environment
- Based on the evolving situation with Covid-19, we will work with you to ship equipment to your home address and conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
Our products are distinctively and exclusively designed and crafted to suit the diversified tastes and expectations of our multifarious clientele are well received and we have successfully penetrated the markets of Asia, Middle East and Europe.
THS Headquarters is in Muar, Johor Malaysia, and was formed in 1962 under the name TAN HOCK SENG. Our founder, Mr Tan Kiam Bon started this company to produce Aluminum garden furniture. Today we offer thousands of different products for international markets. Over the years, we have gone through rapid growth and now have branches & factory in Malaysia & China.
We have more than 450 employees and keep on expanding our business from time to time. We are organized into five operation units ; Management & Administration, Engineering, Marketing and Design. With our strong organization and professional teamwork, we produce work and products with maximum quality for our worldwide customers. We believed in
“ BEST IDEAS FROM OUR BEST PEOPLE”.
THS is best known in providing the most artistic and professional work for our valuable customers, customers satisfaction is our success.
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream job in Johor, Kuala Lumpur, Melaka.