AVANT DELIVERY SERVICES (M) SDN BHD (ezbuy) is looking for new potential candidates to fill in for Customer Service Executive (Work from Home) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Respond to customer-related inquiries (email or tickets) from overseas customers (Southeast Asia, Europe) and assist in solving their problems (include pre-sales and after-sales)
- Act as an intermediary between customers and the internal operation teams to respond to customers’ queries
- Identify and summarize problems faced by customers and resolve the issues efficiently, thereafter revising the SOP
- Deal with complaint cases raised by the department
- Improve and optimize training to assist supervisor in raising the performance levels of the part-time employees
- Bilingual in English and Mandarin (both typing and speaking required to liaise with Mandarin speaking customers)
- Candidates with customer service or team leader experience will be advantageous
- Highly customer-oriented
- Possess analytical skills and is adaptable when dealing with different scenarios
- Proficient in using Microsoft Office (Excel, Word, Powerpoint)
- 5 days a week (Monday- Sunday, might be shifted on weekends)
- 9.30 am - 6.30 pm
CHING INTERNATIONAL SERVICE (M) SDN BHD is a dedicated provider of professional online shopping services.
How To Apply
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