NEC Corporation of Malaysia Sdn. Bhd. Vacancies Technical Support Specialist
NEC Corporation of Malaysia Sdn. Bhd. is looking for new potential candidates to fill in for Technical Support Specialist position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
Job Description
Technical Support - (Razer Project) (Immediate Joiner)
Job Summary:
Customer Care Executive will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies.
Customer Care Executive will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service and Policies.
Roles & Responsibilities:
• Handle incoming inquiries, through various support channels, on product, promotions and general questions.
• Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives
• Solve problems and analyze accurately with appropriate speed
• Functional understanding of contact centre operations
• Functional understanding of business principles and operations
• A demonstrated commitment to the call centre values
• High tolerance level and ability to handle various changes and needs of operations
• Ensure diligent follow up and fulfill promises made to customer / internal functions
• Establish and maintain good relationships with customers
Requirements:
• SPM / STPM / Diploma with min 2 years related experience
• Proven people skills in a similar environment to call centre is desirable
• Preferred language (speaking, reading and writing): English
• 2+ years of experience in field of customer service is required
• Moderate or strong interest in online/console/mobile games preferred
• Able to understand games from a gamer’s perspective and give in depth gaming troubleshooting are preferred
• Able to work independently with minimal supervision
• Excellent interpersonal skills with flexible approach to working in a team
• Good oral and written communication skills
• Computer literate – MS Office Applications, Basic knowledge of Internet
• Applications should be Malaysian citizens
• SPM / STPM / Diploma with min 2 years related experience
• Proven people skills in a similar environment to call centre is desirable
• Preferred language (speaking, reading and writing): English
• 2+ years of experience in field of customer service is required
• Moderate or strong interest in online/console/mobile games preferred
• Able to understand games from a gamer’s perspective and give in depth gaming troubleshooting are preferred
• Able to work independently with minimal supervision
• Excellent interpersonal skills with flexible approach to working in a team
• Good oral and written communication skills
• Computer literate – MS Office Applications, Basic knowledge of Internet
• Applications should be Malaysian citizens
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required skill(s): hardware troubleshooting, call center, Customer Service.
- Required language(s): English
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in IT/Computer - Hardware or equivalent.
- 15 Contract position(s) available.
Company Overview
About NEC
9 billion people. That is the world’s explosive population growth in years to come and is posing serious challenges in the areas of food, energy, natural resources, global warming, natural disasters, regional inequalities and aging infrastructures. To create a brighter future in which people lead better lives, societies must find ways to resolve these pressing issues.
At NEC we believe the know-how and technology we have accumulated throughout our 100-plus year legacy of innovation can make a genuine difference. We are committed to using our cutting-edge ICT (information and communications technology) to resolve various societal issues, help the world overcome its challenges and build a sustainable future. If you share the same vision to engineer change and to create history, be empowered and join hands with our Company's dedicated 125,000 employees! (Please visit http://www.nec.com/index.html for more details)
NEC Corporation of Malaysia Sdn Bhd
NEC Malaysia Sdn Bhd was registered on 27th December 1987 and commenced operations on 1st March 1988. This wholly-owned subsidiary of NEC Corporation was set up in response to the Malaysian Government's `Look East Policy' as well as to tap the unexplored market for personal computers and communications products. The initial line of products included mobile phones, key telephone systems, fax machines, ATUR sets, PABX systems, personal computers and printers. Two years after breaking into the market, NEC Malaysia created a niche market for itself in the hand phone and personal computer businesses.
This attracted many competitors who eventually saturated the market with genuine and clone products. This and the change in the corporate direction saw the company changing its direction in year 2000. On 27th March 2000, the Company's name was officially changed to NEC Malaysia Sdn Bhd. The change in the name of the Company also brought about the changes in business direction. NEC Systems Integration Malaysia Sdn Bhd aspires to be a Total Solutions Provider with emphasis on systems integration.
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