SRG Asia Pacific Sdn. Bhd. Vacancies SURVEY SPECIALIST (2-3 MONTHS PROJECT)

SRG Asia Pacific Sdn. Bhd. is looking for new potential candidates to fill in for SURVEY SPECIALIST (2-3 MONTHS PROJECT) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

The Survey Specialist (Outbound and Field Survey) role consists of conducting telephone and face-to-face surveys or interviews, explaining the objectives and procedures to respondents. Then compile the results and or data from surveys in necessary tools. You are required to complete the project between 1 - 3 weeks of the project scope.
  • RM 80 - RM 100 / DAY
  • Attractive Survey completion incentive
  • Conduct surveys and collect data, using methods such as face-to-face interviews, questionnaires, and tele-conversation.
  • Able to navigate the App/Web Form (Training will be provided)
  • Consult/follow-u with clients on the scheduling for interviews time slots
  • Follow SOP provided as per in conducting the survey and the appropriate survey materials
  • Identify and report the problem in obtaining valid data
  • Identify and resolve the inconsistency in respondent's responses
  • Interpret survey questions to help respondent's comprehension
  • Ability to converse fluently in Bahasa Malaysia and basic communication in English
  • Minimum SPM or equivalent
  • Experience in the area of service industry, contact center, airline industry is an advantage
  • Pleasant personality and apperance, service-minded, good communication, and high interpersonal skills.
  • Positive, passionate, and collaborative attitude.
  • Basic knowledge of computer programs (eg; email, crm system), telephone and typing skills
  • 5 days a week and following the normal business hours
  • Basic smartphone and data plan
  • Must have own transport and willing to travel
  • Must be able to support and commit the duration period of this project from July to October 2021
  • Applicant must be based at KL/Selangor

Company Overview

SRG ASIA PACIFIC , Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG Asia Pacific has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
  • Pionerred in Business Process Management with 18 Years of Experience in the industry
  • Specialist in Customer Interaction Management (CIM)
  • Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
  • Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
  • Handling an average 600K customer interactions monthly
  • Managing average 5K Emails monthly
  • Multilingual capability
  • Backed by Genesys state of the art PBX/AXD
  • OMNI channels customer experience delivery
  • ISO Certified 9001 : 2015
  • Ministry of Finance (MOF) certified
  • MSC Status Company
  • Multiple Language capabilities. 
  • Multiple Industry awards winner in Customer Experience Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019

How To Apply

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