Agile Matrix Solutions Sdn Bhd Vacancies Operations Support Analyst

Agile Matrix Solutions Sdn Bhd is looking for new potential candidates to fill in for Operations Support Analyst position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

  • Great Opportunity to learn and grow in Securities trading & accounting fields
  • 5 Days Week
  • Guidance will be provided
  • Office Environment
  • Dental and Optical Benefits 

Job Description

Operations Support Analyst will provide immediate support to traders, users, back office, support personnel and IT staff in order to achieve the highest customer satisfaction and ensure that the trading operation is run smoothly. Operations Support Analyst must be motivated team player who can understand the instruction, rectify as well as solve problems efficiently, responsible and work independently.

This position is a highly specialized support organization that is responsible for the daily operations of trading exchange and accounting field. This is a customer-facing position that requires identifying, troubleshooting and resolving both internal system problems as well as external customer-related trading issues. The role requires a blend of communication, problem solving and team playing skills.

Duties and Responsibilities

  • Troubleshooting day-to-day customer issues and provide direct support to clients by various communication channels including but not limited to phone, email, WhatsApp, SMS, Telegram.
  • Interaction with other departments is required.
  • Understanding customers' needs and to solve the issues accordingly.
  • Verbal proficiency in English
  • Pleasant personality and experience in handling customers.
  • Positive working attitude and able to work and fast-paced and stressful environment.
  • Resourceful and pro-active in attending to customer's enquiries.


  • Good verbal and written communication skills (English).
  • Demonstration of reliability, flexibility and attention to details.

Bonus skills

  • Financial markets and trading knowledge
  • Accounting knowledge
  • Experience in client support

Company Overview

Agile Matrix Solutions is an IT and software solutions company based in Malaysia. It's core business is the provision of IT management and technology services, particularly Systems Integration, Application Development, Managed Services and IT Resource Management. Its clients are from a broad range of industries that include oil & gas, education, insurance, banking and retail. Agile Matrix Solutions is primarily specializing in Java EE, Web and Oracle technologies, and is an active adopter of various Open Source systems and technologies.
Agile Matrix Solutions was founded in February 2002. It now has offices in Cyberjaya, Melaka and Kulai (JB). Agile Matrix Solutions was awarded the MSC Status in January 2007, and achieved CMMI Level 3 in 2010.
Product & Services
Our core product the Asset Management System. Other areas of focus are Higher Education Management solution (Student Management System), Oil & Gas Downstream solution (Oil Accounting System) and Integration solution (SAP Enterprise Portal and Agile Integrator). Our core business is the provision of technology services, IT management and Outsourcing or Co-Sourcing, particularly in Systems Integration, Application Development and Migration, Maintenance and Support Services, Project & Resource, Management for IT Services, Consulting Services and Oracle Products Implementation. Our services cover across a broad range of professions and industries including Oil & Gas, Insurance, Banking, Manufacturing, Government and Retail.
Why join us?
We are presently embarking vigorously on our business expansion plans and have career opportunities to offer to remarkable individuals. We adopt a work culture of passion, dedication, and togetherness. We believe in mutual gain – a success for both employee and the company.

If you are an individual who enjoys new challenges, we would like to invite you to apply for the Job Opportunity.
Company Website:

How To Apply

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