Agile Matrix Solutions Sdn Bhd is looking for new potential candidates to fill in for Operations Support Analyst position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Great Opportunity to learn and grow in Securities trading & accounting fields
- 5 Days Week
- Guidance will be provided
- Office Environment
- Dental and Optical Benefits
Operations Support Analyst will provide immediate support to traders, users, back office, support personnel and IT staff in order to achieve the highest customer satisfaction and ensure that the trading operation is run smoothly. Operations Support Analyst must be motivated team player who can understand the instruction, rectify as well as solve problems efficiently, responsible and work independently.
This position is a highly specialized support organization that is responsible for the daily operations of trading exchange and accounting field. This is a customer-facing position that requires identifying, troubleshooting and resolving both internal system problems as well as external customer-related trading issues. The role requires a blend of communication, problem solving and team playing skills.
Duties and Responsibilities
- Troubleshooting day-to-day customer issues and provide direct support to clients by various communication channels including but not limited to phone, email, WhatsApp, SMS, Telegram.
- Interaction with other departments is required.
- Understanding customers' needs and to solve the issues accordingly.
- Verbal proficiency in English
- Pleasant personality and experience in handling customers.
- Positive working attitude and able to work and fast-paced and stressful environment.
- Resourceful and pro-active in attending to customer's enquiries.
- Good verbal and written communication skills (English).
- Demonstration of reliability, flexibility and attention to details.
- Financial markets and trading knowledge
- Accounting knowledge
- Experience in client support
If you are an individual who enjoys new challenges, we would like to invite you to apply for the Job Opportunity.
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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