One & Only Desaru Coast is looking for new potential candidates to fill in for Guest Relation Agent position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Providing a warm welcome upon arrival, escort, room orientation and accommodating special guest requests.
- Handle guest complaint, guest request and must be able to ensure high resort guest satisfactions.
- Being proactive and committed to deliver unique and everlasting memories to guests.
- Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken.
- Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also maintain the privacy of guest information and details.
- Answer all calls according to the set standard.
- Carry out guest registration, cashiering and other administrative tasks as per the standards
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Ensures that the Guest Services Desks are well manned, operationally prepared and stocked at all times.
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
- Able to communicate and written fluently in English and Bahasa Malaysia.
- Pleasant personality and self-grooming id essentials.
- At least 1 Year(s) of working experience in a similar role with luxury resort.
- Required Skill(s): OPERA PMS
- Able to work in a fast-paced environment.
- Applicable for Citizen of Malaysia and/or valid Permanent Residents of Malaysia only.
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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