Getronics Solutions (Malaysia) Sdn. Bhd. Vacancies Field Service Representative 1

Getronics Solutions (Malaysia) Sdn. Bhd. is looking for new potential candidates to fill in for Field Service Representative 1 position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Job Description
  • Handle local IT, facility, IT infrastructure for client
  • As dispatch IT engineer to support day to day IT issues
  • Require accomplishing and deliver if there is any ad hoc activities from client end
  • Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment
  • Prioritize and resolve issues identified by customers and other teams in a timely manner.
  • Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
  • Updates customer on problem status/resolution in accordance with SLA.
  • Escalate problems as required
  • Monitor the IT service process and workflow to ensure SLA’s are met.
  • Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
  • Actively participates in team goals and objectives as per performance contract.
  • Actively participates in projects, as assigned.
  • Ability to travel within Klang Valley to assist and troubleshoot end user’s IT related issues.
  • Work experience in banking industry will be an added advantage.
  • Diploma in Information Technology, minimum 2 years of working experience
  • Good knowledge with Desktop environment such as OS, printer, other EU(end user technologies)
  • Basic incident management exposure.
  • Proficiency in communications skills with customer and excellent in oral and writing communication.
  • Customer satisfaction oriented.
  • Troubleshooting skills in end computing.

Company Overview

Getronics is an ICT Services company with an extensive history over the past 125 years. As an expert in workspace management services, connectivity, data centres, and consultancy, Getronics is well positioned to offer best of breed ICT services to many of the FTSE 500 businesses and Public Sector organisations in the world today. To do this, Getronics has a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model ensuring that services are provided consistently throughout the world, together with the Getronics Workspace Alliance.
With 2,800 employees in Belgium, Luxembourg, the United Kingdom, Ireland, Switzerland, Germany, Hungary, Malaysia, Singapore, India, and South Korea, Getronics reported full-year revenues in excess of €450 million in 2011. Since 1st of May 2012, Getronics has been part of AURELIUS AG Group, an industrial holding company headquartered in Munich, Germany.

How To Apply

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