Getronics Solutions (Malaysia) Sdn. Bhd. is looking for new potential candidates to fill in for Field Service Representative 1 position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Handle local IT, facility, IT infrastructure for client
- As dispatch IT engineer to support day to day IT issues
- Require accomplishing and deliver if there is any ad hoc activities from client end
- Under general supervision, responds to and diagnoses complex hardware, software and network problems in a customer focused environment
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA).
- Updates customer on problem status/resolution in accordance with SLA.
- Escalate problems as required
- Monitor the IT service process and workflow to ensure SLA’s are met.
- Actively participates in the identification and implementation of the training and knowledge required to enable the team to continually improve performance metrics.
- Actively participates in team goals and objectives as per performance contract.
- Actively participates in projects, as assigned.
- Ability to travel within Klang Valley to assist and troubleshoot end user’s IT related issues.
- Work experience in banking industry will be an added advantage.
- Diploma in Information Technology, minimum 2 years of working experience
- Good knowledge with Desktop environment such as OS, printer, other EU(end user technologies)
- Basic incident management exposure.
- Proficiency in communications skills with customer and excellent in oral and writing communication.
- Customer satisfaction oriented.
- Troubleshooting skills in end computing.
How To Apply
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