Hong Leong Bank Berhad is looking for new potential candidates to fill in for Executive, Operation & Customer Service (Permas Jaya) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Perform Meeter-Greeter/Navigator role on rotational basis / as applicable;
- Assist in calling up customers for service / sales interactions;
- Step out of the branch to meet customers for service / sales discussions occasionally / as applicable;
- Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
- Accept assignments as required to maintain adequate staffing levels throughout branch network;
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Read, understand and comply with Bank’s internal SOPs as applicable;
- Be on stand-by during weekend for SST activities, as and when applicable;
- Perform Relief CSOM/2nd Liner functions as and when applicable;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank’s Code of Conduct & Ethics;
- Maintain confidentiality of customers and Bank’s information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;.
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
- Managerial (team/group responsibilities)
- Supervise clerical / other staff where applicable;
- Support a conducive working environment among team members.
- Represent HLB in relationship building with the community’
- Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.
- Degree/Diploma Holder
- Related working experience in financial institution or related field
- Possess customer interaction / cash handling / transaction processing / sales experience
- Special Skills
- Basic banking knowledge
- High level of integrity and accountability
- Excellent service mindset and communication skills and cross selling skills
- Professional appearance and courtesy
- FIMM / UT license
- PCE & TBE license
How To Apply
If you confident and feel that this job is suitable to you, go ahead take your action now.
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