EPS Malaysia Vacancies Customer Support Executive (Spanish native) / Telemarketing (English, Mandarin)

EPS Malaysia is looking for new potential candidates to fill in for Customer Support Executive (Spanish native) / Telemarketing (English, Mandarin) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Client Background: Provide services for direct transactions in the international foreign exchange market.
Positions available: 
1) Customer Support Executive (Spanish native speaker) - Kuala Lumpur
2) Telemarketing (English / Mandarin speaker - Malaysian) - Johor, Kuala Lumpur, Selangor, Penang
*Click apply to know more other job details!*
Position Title: Customer Support Executive
Job Description:
  • answering questions about all technical support (inbound call, live chat, and email);
  • processing clients’ requests (inbound call, live chat, and email);
  • provide problem-solving skills to existing clients by ensuring excellent service provided to clients;
  • ensure operating systems are functioning properly and report to the leader if it fails;
  • escalate issues to appropriate specialist when needed (via SalesForce or Jira)
  • update clients on their request status accordingly;
  • constantly verify documents submitted by clients within specific regions on the hourly basis;
  • attend all seminars scheduled by the company for the employee;
Job Requirements:
  • College degree preferred
  • Proven customer support experience, fresh graduate can consider
  • Strong phone/email/chat contact handling skills and active listening
  • Customer oriented and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • Experience in Forex Industry will be an added advantage
Working Location: Kuala Lumpur, Malaysia

Basic salary + Allowances:
Fixed Transportation – RM 350 / month 
Night Shift – RM 50 / shift (possible to get double-up if attendance good in that month)
Weekend Shift – RM 50 / shift
Company Benefits:
  • FREE meals are provided at the office (breakfast, lunch, dinner, and supper)
  • Annual leave
  • Medical leave
  • Maternity leave
  • Medical insurance is eligible upon joining (inpatient & outpatient)
  • Optical & dental
  • Corporate gym facility (terms & condition applied)
  • Language classes: Mandarin, Russian, English
  • Etc.
**Please be informed that only shortlisted candidates will be contacted, thank you.

Company Overview

EPS Malaysia is a leading recruitment, outsourcing and search specialist offering INNOVATIVE, COST-EFFECTIVE and VALUE-ADDED services to our customers and business partners. Our range of services includes:
  • General, Professional and Executive Search
  • Managed Services / Manpower Outsourcing
  • Recruitment Process Outsourcing
  • Payroll Outsourcing
With regional presence and offices around Asia Pacific, we have worked with many reputable organizations including multi-national corporations, government agencies and local companies to meet with their manpower requirements.  Our long customer list and being awarded with ISO 9001:2015 standards and multiple achievement awards within the industry is a strong testimony of our track record and professionalism.
For more details, please visit http://www.eps.my

How To Apply

If you confident and feel that this job is suitable to you, go ahead take your action now.
Hope you find your dream job in Johor, Kuala Lumpur, Penang, Selangor.
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