Hong Leong Bank Berhad Vacancies Customer Service Operations Manager (Batu Pahat)

Hong Leong Bank Berhad is looking for new potential candidates to fill in for Customer Service Operations Manager (Batu Pahat) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

The primary responsibility of the role includes (but is not limited to):
  • Champions service performance within the branch (queue management, complaint handling, customer experience).
  • Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors.
  • Staff Capacity planning (staff leave administration & relief arrangements).
  • Comply to Bank’s internal control and procedures.
  • Ensure Self-Audit Check is carried out diligently as required.
  • Relief functions as and when required (BM).
  • Oversees the Day to Day Activities of Subordinate Tellers and Customer Service Executives.
  • Train and coach Tellers and Customer Service Executives.
  • Represent HLB in relationship building with community.
  • Process improvement and cost down initiatives.
The successful candidate should be able to demonstrate the following selection criteria:
  • Minimum Diploma/Degree Holder. SPM/STPM with related working experience.
  • Service Oriented Mindset.
  • Strong Cross-selling experience.
  • Banking operations, knowledge in FSA, ECM, ABM Rules, BASEL II.
  • Good interpersonal and communication skills.
  • Strong organization and planning skills.
  • Related working experience in Branch Banking Operations.
  • Required Certification/Licensing : PCE (general) and PCE (life).

Company Overview

Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
HONG LEONG GROUP PERSONAL DATA POLICY
 
Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com/download/HLG_Privacy_Notice_New_Applicants.pdf
 
By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

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