Westlite Dormitory Management Sdn Bhd Vacancies CUSTOMER SERVICE OFFICER

Westlite Dormitory Management Sdn Bhd is looking for new potential candidates to fill in for CUSTOMER SERVICE OFFICER position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Job Description :

  • To attend to phone calls and attend to all walk-in queries pertaining to booking of dormitory units.
  • Perform all kinds of routine administrative and filing duties.
  • To maintain a database of clients requesting units, with their contact details and details of their request. This list must be reviewed periodically and clients who no longer require accommodation must be deleted.
  • To liaise with potential clients on Sales enquiries in the absence of Sales Manager or Sales Executive.
  • Prepare and issuing of Letter of Offer, Tenancy agreement and Commercial agreement
  • Liaise and Follow up with customers for the signing of ‘Letter Offer and Tenancy Agreement’ and Commercial Agreement.
  • To maintain and ensure all the documentation is fulfil the audit requirement.
  • To follow-up and prepare the expiring tenancy agreement in monthly.
  • Prepare and submit the Tenancy Agreement to stamping of LHDN via online.
  • Received any complaints and feedback from customers & resolved the problem with the respective departments.  
  • To Prepare and issuing monthly Billing report on 15hb (Advanced Billing) & 30hb (Arrear Billing) for all dorms.
  • Provide ad-hoc reporting as and when requested from Sales Manager & Finance Manager
  • Prepare customers survey report,customers retention and sale forecast annually.
  • To prepare Credit Note/Waive liaise with CSA.  
  • Assist Sales Manager in routine matters.   

Requirements :

  • Candidate must possess at least a SPM, Diploma or Degree in any field.
  • At least 1-2 years of customer service experience
  • Knowledge of Microsoft Office applications.
  • Good negotiation skill.
  • Good communication and interpersonal skills.
  • Able to work independently.

Company Overview

Westlite Dormitory is a subsidiary of Centurion Corporation Limited, a diversified business group listed on the Singapore Stock Exchange. 

We are one of the leading independent dormitory owner-operators in Malaysia and Singapore, and fast expanding our footprint in the region.  Driven by a passion to care for workers, we adopt a holistic approach to providing quality community living for our residents.
Our team of dormitory management professionals possesses a wealth of experience in the development and management of worker dormitories.  We work closely with our customers to meet the accommodation needs of theirs workers and take pride in putting their well-being first.  Strategically located near industrial parks, our dormitories provide safe and comfortable living environments for residents, complete with well-designed amenities and social and recreational activities.  For customers peace of mind and convenience, we offer daily transport to and from worksites and late night medical services for their workers.
Westlite Dormitory. Your Home, Your Community 

How To Apply

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