Wansern Foam Industry Sdn Bhd Vacancies Customer Service 客服人员 (Fresh Graduate Welcome)

Wansern Foam Industry Sdn Bhd is looking for new potential candidates to fill in for Customer Service 客服人员 (Fresh Graduate Welcome) position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

Job Responsibilities

  • Order handling from the point of order received to deliver arrangement and provide prompt and accurate feedback to customer and sales personnel
  • Follow-up closely with relevant departments on out-standing orders to meet customer request date
  • To prepare delivery documents and provide accurate information to customer on the status of delivery
  • Follow-up on delivery date of orders to ensure order to delivery performance is met
  • Attend to customer’s enquiry, directing the enquiry to appropriate channel
  • Ability to maintain and monitor internal controls and flow of documents and documents are filed in orderly manner
  • Supporting sales team pertaining to sales activities & customer service
  • To prepare filing, quotation and documentation work task.

Job Requirements

  • Candidate must possess at least SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma or Advanced Diploma/ Degree in any field.
  • Required language (s): Bahasa Malaysia, Mandarin, English.
  • Candidates fluent in Mandarin preferred as role requires candidate to deal with mandarin speaking clients.
  • Required skill (s): MS Office.
  • Possess good telephone etiquette and listening skills.
  • Good analytical / planning skills, willing to learn and strong interpersonal skills.
  • Able to meet tight reporting deadlines, self-motivated, responsible and minimum supervision.
  • Applicants must Malaysian citizens.
  • Fresh graduates are encouraged to apply.
  • Willing to work at Batu Pahat. 
  • Salary package negotiable based on experiences

Company Overview

Wansern Foam Ind Sdn Bhd was incorporated on 12th February 1994 with the present authorised and paid up capital of RM1,000,000 and RM1,000,000 respectively. We have been grown to become a large and progressive company with more than 15 years experience in the manufacturing of polyurethane foam, spring and foam mattress.
Our products are useful and multifuction for use in sofa set, dining chair, furniture and upholstery, bedding, packaging, car and electronics industries. We are fully equipped with the latest machines and advance technologies to satisfy our customers' requirement for the final products like foam, mattress, packaging materials, etc. Wansern Foam Industry is committed to greater growth and expansion and adheres strictly to its corporate philosophy of striving harder to provide a high level of professionalism in reliability and services.
  • To manufacture products that meet or exceeds performance standards.
  • Continuous improvement and research of materials to enchance our competitiveness in the local and export markets. In our course of manufacturing, we are also concern about our environment, thus recycling is our job too.
Currently, our company provide two brands of mattresses which are "HONEY" and "NATURA" around the world.
  • "HONEY" - one of the famous brand which deliver better and comfortable pillows and mattresses
  • "NATURA" - aims to be a well-known brand on producing healthier bedding products by using palm oil and at the same time without ignoring environment protection. It also creates awareness on the contribution of palm oil in bedding industry.
For more information, you may search http://honeymattress.com.my/index.html and http://natura.com.my/ to get our latest news.

How To Apply

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