PAPERCRAFT SDN BHD Vacancies Customer Service Executive
PAPERCRAFT SDN BHD is looking for new potential candidates to fill in for Customer Service Executive position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
Job Description
Responsibilities :
- Provide support and interact with customers.
- Handle customer’s concerns positively and professionally.
- Identify and escalate priority issues.
- Works with other team members in identifying better ways of providing better customer support.
- To acknowledge and fulfil customers’ order by ensuring 100% accuracy and promptly into the system daily.
- Pro-actively respond to customer queries/requests e.g. order status, order amendments, quotation, sample request thereby ensuring a high level of customer service
- Monitor customer account and/or order status on a daily basis, resolving problems with potential customer impact e.g. Credit blocks, delivery issues.
- Interface with internal partners to ensure all orders and shipments are expedite under customer’s requirement.
- To follow up daily with internal partners to ensure all shipping documents are done accurately and on time submission to customers
- Carries out any other related duties and responsibilities as and when assigned by the superior
Requirements :
- Degree/Diploma or its equivalent
- Good written and communication skills in both English and Mandarin
- Candidate fluent in Mandarin preferred as role requires to deal with Mandarin speaking clients
- Fresh graduates are welcomed
- Ability to work under pressure and good multi-tasking skills
- Good understanding of Microsoft Windows, Microsoft Office
- Result oriented, confident and highly motivated
Company Overview
PAPERCRAFT is an internationally renowned company, specializes in providing quality printing of books, notebook, stationery product, diary and agenda. We have more than 24 years of experience in this industry.
Established in 1996 and locates at Johor state, the southern tip of Peninsular Malaysia, and is well connected to major ports and airports of the region.
It occupies a production cum warehouse space of 20,000 sqm and has approximately 100 skilled and dedicated employees.
We are equipped with modernized and high-tech equipment from world-renowned brands (Heidelberg, Kolbus, Ochsner, and Muller Martini).
We are an ISO 9001:2015 certified company which means our entire operation and documentation follow international quality control standard for efficient control and records. With the certification, Papercraft demonstrates its ability to provide products and services that consistently meet our customer requirement.
Only shortlisted candidates will be notified
Interested candidates are required to apply online with the complete resume or write in or email to:-
PAPERCRAFT SDN BHD
20, Jalan Perindustrian 3, Kawasan Perindustrian Pontian,
Batu 33, Jalan Johor, 82000 Pontian, Johor, Malaysia
Tel : +60 7-6861885
How To Apply
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