Malaya Glass Products Sdn Bhd Vacancies Customer Service Executive

Malaya Glass Products Sdn Bhd is looking for new potential candidates to fill in for Customer Service Executive position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

1.Prepare customer sales orders, local stock transfers, sample request, and action change requests to meet lead time and cost considerations.

2. Process export shipment sales orders, co-ordination of shipping documents between customer and shipping department, monitoring of customer shipment schedules, sample request, liaison with Quality department for on-hold/resort stocks and liaison with Warehouse to ensure goods are loaded on time.

3. Handling of import shipment which includes liaison with Planning Manager on quantity ordered and shipment arrival are as per delivery schedule, liaison with supplier for shipment schedule, shipping & bank documentations.

4. Create and administer stock supply allocations as directed.

5. Engage and communicate with customers on order arrangements.

6. Maintain updated customer profiles to reflect current business processes and keep the Account Manager informed of any anomalies.

7. Acknowledge and record service failures in the customer complaint system. Identify and communicate sustainable preventative actions to management.

8. Follow operational procedures and processes in support of a cohesive and effective team environment and to improve productivity and efficient delivery of orders to customers.


1.Education: Diploma or Degree in Business Management.

2. Core Skills: Good Communication Skill in English and Bahasa Malaysia include Writing.

3. Experience: Min 3 years customer service experiences only in manufacturing line.

4. IT Literacy: Familiar with SAP system, Microsoft Office (Excel, Word & PowerPoint - Intermediate)

5.Personality: Approachable, team player, positive attitude, can do attitude, proactive and customer centric.

Company Overview

Remember last time you opened a bottle of sparkling water to quench your thirst after a hard day’s work, or a bottle of that essential ingredient in cooking – chili sauce, to prepare a tasty meal? Well, it was probably made by us.
Located in Johor Bahru, O-I BJC Glass Malaysia is a leading glass container manufacturer in Southeast Asia, which is owned by Owens-Illinois Incorporation (O-I), world largest glass containers manufacturer and Berli Jucker Public Co. Ltd (BJC), Thailand’s leading commercial conglomerate.
With two furnaces and six production lines the company produces millions of returnable and one way premium glass containers for Malaysia’s food, soft drink, beer, spirits and pharmaceutical markets. We also export to many countries in the region. From engineering and manufacturing to brand development, design and innovation, we are dedicated to providing unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass.

How To Apply

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