Dataprep Holdings Bhd is looking for new potential candidates to fill in for Customer Engineer position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
- Resolves clients' request or problems at customer sites in the areas of desktops peripherals, Network hardware, Desktop OS, servers and others peripherals or related software.
- Serves as primary support liaison between Company and customer and attend to customer onsite.
- Keep customer informed of the work done after resolution and keep customer update on the status and action plan when problems pending.
- Involved in any additional follow-up, testing and troubleshooting.
- Prepare and submit status/project/service report timely.
- Update project, calls status real time to Call Center or Helpdesk.
- Provide accurate and timely inputs to Call Center on whereabouts and status of work.
- Adhere to ISO standards as required by the Company.
- Conveys customer feedback to Supervisor, Quality Team or Operation Manager.
- Ensure that check and maintain own warehouse regularly.
- Candidate must possess at least a Diploma in Information Technology, Computer Science or equivalent.
- At least 3 years of customer support experience/technical in the related field is required for this position.
- Required language(s): Bahasa Malaysia & English.
- FRESH GRADUATES are welcomed to apply
How To Apply
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