Creative Technology Group of Companies Vacancies Customer Care Advisor - English/Polish/Spanish/Italian/French/German Language

Creative Technology Group of Companies is looking for new potential candidates to fill in for Customer Care Advisor - English/Polish/Spanish/Italian/French/German Language position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.

Job Description

This is an exciting opportunity to become part of the Creative worldwide customer care team. Based at home in Malaysia, our Customer Response Center provides support to customers from Europe, America and Asia. Candidates need to be customer service-oriented and proficient in English / Polish / Spanish / Italian / French / German language to guide English / Polish / Spanish / Italian / French / German speaking customer to use / troubleshoot the products, and resolve the issue in a timely manner. You will provide pre-sales enquiries, post-sales technical support for Creative products via Chat / Phone Call / Email for worldwide Customers. Your focus will be guiding Customer to use / troubleshoot the products, and resolve the issue in a timely manner. You will work along with Creative Customer Service Team to deliver a world-class customer experience.
Job Requirements:
  • Comfortable to work from home with remote reporting, must have PC/Laptop and with good Internet connection at home
  • Degree/Diploma in Electrical/Electronic Engineering. STPM / SPM / GCE 'A' or 'O' level holders with good results will also be considered
  • Customer-oriented
  • 5-day work week, including Public Holiday and expect extended working hours 
  • Familiar with latest mobile technology in the market and various operating system for Windows / Mac devices
  • Familiar with Microsoft Office Tools – Excel, Word, Powerpoint, etc and Social Media platform, Facebook, Twitter, etc
  • Proficient in English / Polish / Spanish / Italian / French / German in order to guide our customers to use / troubleshoot the products, and resolve the issue in a timely manner.)
  • Good knowledge in technology and electronic products and able to perform troubleshooting
  • Interest in entertainment products like gaming headsets, sound cards, speakers, would be an added advantage

Company Overview

Creative is the worldwide leader in digital entertainment products. Founded in Singapore in 1981, Creative started with the vision that multimedia would revolutionise the way people interact with their PCs.
Famous for its Sound Blaster sound cards and for launching the multimedia revolution, Creative is now driving digital entertainment with cutting-edge audio solutions, premium wireless speakers, high performance earphone products and portable media devices. The company's innovative hardware, proprietary technology, applications and services enable consumers to experience high-quality digital entertainment - anytime, anywhere.
Since launching the phenomenally successful Sound Blaster sound cards and setting the de-facto standard for PC audio in 1989, Creative has been able to leverage on its leading-edge audio technology, a huge user base of 400 million, and strong brand name to expand into the exciting lifestyle Personal Digital Entertainment (PDE) market.
Creative is now well recognised as a global leader for product innovation in the audio and PDE segments, offering consumers a complete, high quality digital entertainment experience through Creative's hardware, software applications and services. Finding the perfect balance between form and function, Creative strives for every product to be a sensory feast for the eyes and ears.
Today, Creative is spearheading new product categories with its groundbreaking Sound BlasterAxx audio enhancement devices and solutions, highly-acclaimed Creative D5xm Signature Series of modular Bluetooth wireless speakers, Aurvana premium headsets, Sound Blaster wireless gaming headsets, and cross-platform Sound Blaster Recon3D for Xbox 360, Playstation 3, PC or Mac.
These products and solutions are marketed to consumers and system integrators through a worldwide distribution network that includes traditional marketing channels, original equipment manufacturers (OEMs) and the Internet.
Moving forward, Creative's mission is to expand its leadership role in the lifestyle Personal Digital Entertainment market, using groundbreaking technology and leading-edge designs for not just the technically-savvy consumers, but for everyone who enjoys entertainment. With strong focus on user-friendly interface, multiple features and cool industrial designs, the Creative brand is synonymous with lifestyle Personal Digital Entertainment.
Creative's global corporate headquarters is located in Singapore, in the heart of the Asia-Pacific region. It has regional business units in the US (Milpitas, California), Europe (Dublin, Ireland) and Asia (Singapore).
Creative is a public listed company on the main board of the Singapore Exchange (SGX) since June 1994.

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