Kerry Ingredients (M) Sdn Bhd Vacancies CRM Analyst
Kerry Ingredients (M) Sdn Bhd is looking for new potential candidates to fill in for CRM Analyst position. If you currently looking for new job opportunities and qualified with the job desc, feel free to apply this job.
Job Description
About the Role:
Salesforce.com (SFDC) is the Global platform Kerry utilizes for Customer Relationship Management (CRM) which is essential to support our Go to Market Strategy; thus the CRM Analyst supports end to end process from Master Data Management, User Training, Pipeline reporting, System Enhancement releases and SFDC Deployment on new Acquisitions.
Salesforce.com (SFDC) is the Global platform Kerry utilizes for Customer Relationship Management (CRM) which is essential to support our Go to Market Strategy; thus the CRM Analyst supports end to end process from Master Data Management, User Training, Pipeline reporting, System Enhancement releases and SFDC Deployment on new Acquisitions.
The successful candidate will need to become proficient in all modules of SFDC in order to understand, maintain, coordinate and communicate the Standard Ways of Working; and in conjunction with APMEA SFDC Lead will ensure that processes are operating smoothly by leading resolution of system/ process/ people related issues.
Key Responsibilities:• Act as first point of contact for SFDC local support in all facets of the region’s CRM Operating models
• Maintain Master Data within SFDC and ensure it is of highest quality for Accounts & Products and control appropriate user security access to Salesforce.com for the region. This includes among others:
o Licences control
o Engage with business leads to identify and enable approval role & security
o Maintain data integrity for leavers / responsibility changes
o Master data cleansing, enriching and deduplications.
• Support on all acquisitions including deployment, change management, matrix template completion, training material, best practices and lessons learned.
• Standardised regional reporting to increase the efficient use of reporting in SFDC for APMEA ensuring KPI's are firmly connected to business requirements.
• Monthly pipeline reports to Management
• Ad hoc reports as needed.
• System Releases & Continuous Improvement: Support APMEA SFDC Lead in the testing and deployment of all new system functionality and enhancements.
• Maintain Master Data within SFDC and ensure it is of highest quality for Accounts & Products and control appropriate user security access to Salesforce.com for the region. This includes among others:
o Licences control
o Engage with business leads to identify and enable approval role & security
o Maintain data integrity for leavers / responsibility changes
o Master data cleansing, enriching and deduplications.
• Support on all acquisitions including deployment, change management, matrix template completion, training material, best practices and lessons learned.
• Standardised regional reporting to increase the efficient use of reporting in SFDC for APMEA ensuring KPI's are firmly connected to business requirements.
• Monthly pipeline reports to Management
• Ad hoc reports as needed.
• System Releases & Continuous Improvement: Support APMEA SFDC Lead in the testing and deployment of all new system functionality and enhancements.
Qualifications, Skills and Experience:
• Bachelor’s Degree in Business, Administration or related fields.
• Ideally 2 years professional experience in system administration/ HR trainer or related discipline
• CRM experience a significant advantage (but not mandatory)
• Advance Computer Skills – Ms PowerPoint, Excel, Visio
• Good presentation, training skills and able to work with multiple stakeholders
• Excellent administration skills to generate and analyse data
• Strong analytical & problem-solving skills
• Bachelor’s Degree in Business, Administration or related fields.
• Ideally 2 years professional experience in system administration/ HR trainer or related discipline
• CRM experience a significant advantage (but not mandatory)
• Advance Computer Skills – Ms PowerPoint, Excel, Visio
• Good presentation, training skills and able to work with multiple stakeholders
• Excellent administration skills to generate and analyse data
• Strong analytical & problem-solving skills
Company Overview
Kerry offers the industry’s largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world’s top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.
Founded in 1972 in Co. Kerry, Ireland, the Kerry Group has annualised sales in excess of €6.7 billion and supply over 15,000 food ingredients and flavour products to customers in more than 140 countries worldwide. We have established over 100 manufacturing sites, operate in over 30 countries, and employ 24,000 people worldwide.
Kerry has been present in Asia-Pacific, Middle East & Africa (APMEA) region since 1997 and has grown its business to become a supplier of choice for our regional and local customers. Kerry employs nearly 4,000 talented people across the region and, being a truly global company, our employees have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the global Kerry footprint.
Our Values: Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership
Kerry has been present in Asia-Pacific, Middle East & Africa (APMEA) region since 1997 and has grown its business to become a supplier of choice for our regional and local customers. Kerry employs nearly 4,000 talented people across the region and, being a truly global company, our employees have opportunities to develop their careers in a global environment, with training, career development and international opportunities across the global Kerry footprint.
Our Values: Courage | Enterprising Spirit | Inclusiveness | Open-mindedness | Ownership
How To Apply
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